Refund & Cancellation Policy

1. Canceling renewal

Monthly and annual subscriptions renew automatically until canceled. Cancellation stops future renewal and normally leaves the current paid period available until its end date.

• Use the payment provider's subscription-management option when available, or email hello@gamelocsignal.com from your account email.
• Include the account email and order reference; do not send full card details.
• A cancellation request is not a refund request. State clearly if you are requesting both.

2. When a full refund is available

• A duplicate charge or an amount different from the checkout confirmation.
• A verified unauthorized transaction, subject to the payment provider's investigation.
• GameLoc Signal cannot begin any paid delivery because of a failure on our side, and no paid brief has been delivered.
• A refund is otherwise required by applicable law or the payment provider.

3. After delivery has begun

We review partial or full refund requests based on the paid period, completed deliveries, the reason for the request, and mandatory legal rights. Failure of a project owner to reply, purchase, or sign a contract is not by itself a service failure because the product is research, evidence, and matching—not a guaranteed sale.

• Where we materially miss a promised delivery for reasons within our control, we may reschedule, extend service, or refund the undelivered portion.
• Annual-plan requests are assessed using the monthly delivery pacing and completed work; no universal pro-rata result is promised where law does not require it.

4. How to request a refund

Email hello@gamelocsignal.com with your account email, order or payment reference, purchase date, and a short explanation. We aim to acknowledge requests within 2 business days and provide a decision or request more information within 5 business days.

5. Refund processing

Approved refunds are sent through the original payment provider and payment method. Provider and bank processing times vary. Refunds may revoke the related entitlement immediately, while historical delivery records remain for accounting, security, and dispute purposes.

6. Chargebacks and contact

Please contact us first so billing or delivery errors can be investigated quickly. This does not limit your right to contact your payment provider or exercise legal remedies. Refund and cancellation questions: hello@gamelocsignal.com.